Question 1

I added my email to notify me when an item is back in stock, when will the item be available?

Accepted Answer

You’ll receive an email notification as soon as the item is back in stock. If you’d like an estimated restock date, our friendly customer service team will be happy to assist.

Question 2

How do I edit or cancel my order?

Accepted Answer

Contact us as soon as possible if you need to make changes or cancel your order. Once it’s been processed by our warehouse, we’re unable to make any adjustments.

Question 3

I haven’t received my order confirmation email.

Accepted Answer

Your confirmation email should arrive shortly after placing your order. If you don’t see it within 24 hours, please check your junk or spam folder. If it’s still missing, please contact our Customer service team who will be happy to help.

Question 4

What is a pre-order?

Accepted Answer

A pre-order allows you to purchase an item before it’s available for immediate dispatch. This secures your size and colour in advance. The estimated arrival date is shown on the product page, and your order will be shipped as soon as the item arrives at our warehouse.

Question 5

I can’t log into my Shop Pay account.

Accepted Answer

If you can’t log in, try signing in with your Shop Pay credentials instead, as our store uses Shop Pay for faster checkout. If you’re still unable to access your account, please contact our customer service team for help.

Question 6

What payment methods do you accept?

Accepted Answer

Australia: We accept Visa, Mastercard, American Express, UnionPay, Apple Pay, Google Pay, Shop Pay, PayPal and AfterPay.New Zealand: Visa, Mastercard, American Express, UnionPay, Apple Pay, Google Pay, Shop Pay, PayPal and AfterPay.International: Visa, Mastercard, American Express, UnionPay, Apple Pay, Google Pay, Shop Pay, and PayPal.

Question 7

What currency will I be charged in?

Accepted Answer

We currently accept payments in AUD, NZD, USD, CAD, and GBP.

Question 8

Can I use multiple discount codes?

Accepted Answer

Only one discount code can be applied per order.

Question 9

How do I find and use my Gift Voucher?

Accepted Answer

You will receive an email with:Your store voucher codeThe value of the voucherA link to check the remaining balance (if it is issued as a gift card)

Question 10

Does the Gift Voucher expire?

Accepted Answer

There is expiry date of 3 years.

Question 11

My Gift Voucher or discount code isn’t working, what should I do?

Accepted Answer

Double-check for any typos or expiry dates. If it still doesn’t work, contact our Customer Service team for help.

Question 12

Do you offer wholesale or bulk order options?

Accepted Answer

We don’t currently offer wholesale arrangements, but you’re welcome to contact our customer service team for more information or future opportunities.

Question 13

Do you have any upcoming sales?

Accepted Answer

Subscribe to our newsletter to be the first to know about upcoming sales and promotions.

Question 14

I entered the wrong shipping address, what should I do?

Accepted Answer

Contact us immediately. If your order hasn’t been dispatched, we may be able to update it for you.

Question 15

What if I receive a faulty or incorrect item?

Accepted Answer

Oh no! If your order isn’t quite right, contact our Customer Service team with your order number and clear photos of the issue. We’ll sort it quickly for you.

Question 16

Do you have a physical store?

Accepted Answer

We’re an online-only store and don’t have a physical location.

Question 17

Do you wholesale?

Accepted Answer

Not at the moment, but feel free to reach out to our team for future opportunities.

Question 18

What shipping options do you offer?

Accepted Answer

Australia: Standard and Express via Australia PostInternational: Via Australia Post, then handed to your local carrier. You can view all delivery options on our Shipping Information page.

Question 19

What International countries do you ship to?

Accepted Answer

We currently ship to New Zealand, United States, Canada and the United Kingdom. Visit our Shipping Information page for rates and estimated delivery times.

Question 20

Do you offer free shipping?

Accepted Answer

Australia: Free standard shipping on orders over AUD $150New Zealand: Free shipping on orders over AUD $200

Question 21

How much does shipping cost?

Accepted Answer

Within Australia, Standard Shipping is AUD $9.95 and Express Shipping is AUD $15.00. For New Zealand, Standard Shipping is AUD $10.00 and Express is AUD $15.00. For international destinations, rates vary by region:United Kingdom: AUD $25.00 USA & Canada: AUD $20.00

Question 22

What are the shipping timeframes?

Accepted Answer

We ship all orders from our Sydney warehouse within 1 business day (unless otherwise stated). Delivery times depend on your location and chosen shipping method.Within Australia, you can expect your order to arrive after dispatch from our Sydney warehouse within the following timeframes:NSW: 2-4 business days (Standard) or 1–2 business days (Express)VIC: 3-5 business days (Standard) or 2–3 business days (Express)QLD: 3-5 business days (Standard) or 2–3 business days (Express)SA: 5-7 business days (Standard) or 2–3 business days (Express)WA: 9-16 business days (Standard) or 2–4 business days (Express)NT: 7-11 business days (Standard) or 3–4 business days (Express)TAS: 5-7 business days (Standard) or 3–4 business days (Express)For New Zealand, you can expect your order to arrive after dispatch from our Sydney warehouse within the following timeframes:8-12 business days with Standard Shipping (free for orders over AUD $200), or4-8 business days with Express Shipping.For USA & Canada, delivery takes approximately 6-10 business days andfor the United Kingdom around 6-12 business days.

Question 23

What courier service are international orders sent with?

Accepted Answer

All international orders are shipped via Australia Post and handed over to your local postal carrier once they reach your country. Our delivery timeframes are based on the latest information provided by Australia Post.

Question 24

Will I receive tracking notifications?

Accepted Answer

Yes! You’ll receive an email with your tracking number once your order is dispatched.

Question 25

Why hasn’t my tracking updated?

Accepted Answer

Tracking updates usually appear within 24-48 hours. If there’s still no movement after that, contact our support team for help.

Question 26

Can my order be sent to a PO Box or Parcel Locker?

Accepted Answer

Yes, for Australian customers, we can deliver to PO Boxes and Parcel Lockers. International orders require a physical address.

Question 27

What happens if my parcel is returned to the sender?

Accepted Answer

Return to sender parcels due to non-collection or incorrect address will be issued a store credit minus shipping costs. Once the store credit is active, you will be notified via email.

Question 28

Why has my pre-order arrival date changed?

Accepted Answer

Occasionally, unforeseen shipping delays can occur. We’ll notify you by email if your order is affected.

Question 29

What is your order cut-off time?

Accepted Answer

Orders placed before 10 AM (AEDT) are processed on the same business day. Orders placed after this time will be processed on the next business day.

Question 30

Why haven’t I received my tracking update?

Accepted Answer

Tracking details are updated once your parcel has been scanned and processed through an Australia Post sorting facility, which usually occurs within 24 hours of dispatch.If your tracking hasn’t updated after 48 hours, please reach out to our customer service team here and we’ll be happy to assist.

Question 31

What is your return policy?

Accepted Answer

Returns are accepted within 30 days of delivery for full-priced items. Earrings and final sale items are excluded. You can view our full policy here.

Question 32

How do I return my order?

Accepted Answer

Australia: Use our online Returns Portal.International: Contact our customer service team for assistance.

Question 33

Can I exchange for another size or colour?

Accepted Answer

We don’t offer direct exchanges. If you’d like a different size or style, simply return your original order for a refund or Gift Voucher and place a new order.

Question 34

How long do I have to return my order?

Accepted Answer

You have 30 days from delivery to initiate a return, and 14 days after generating your label to post it back.

Question 35

Are there any items that can’t be returned?

Accepted Answer

Yes, final sale items (50% off or more) and earrings are non-refundable for hygiene reasons.

Question 36

What if my return doesn’t meet the conditions?

Accepted Answer

Items not returned in their original, unworn condition may be rejected and sent back to you.

Question 37

I purchased an item during a sitewide sale, can I exchange it and still receive the sale price?

Accepted Answer

Unfortunately, we don’t offer direct exchanges and we’re unable to honor or reapply sale pricing once a sitewide promotion has ended. Any new order placed after the sale period will be charged at the current price.

Question 38

When will my return be processed?

Accepted Answer

Once your return arrives at our warehouse, it will be processed within 3-5 business days. You’ll receive an email notification as soon as your return has been completed.We recommend keeping your return tracking details for reference, as we’re unable to take responsibility for parcels lost or damaged in transit.Please note: If your item doesn’t meet our return conditions, it won’t be processed and will be returned to you. You can view our full Return Policy here.

Question 39

What fabrics do the Infinity Dresses come in?

Accepted Answer

The Infinity Dress comes in two luxurious fabrics: the Classic, made from buttery-soft matte material, and the Luxe Satin, with a sleek satin sheen for an elevated look.

Question 40

Is the waistband on the Infinity Dress stretchy?

Accepted Answer

Yes! Every Infinity Dress features a soft elastic waistband for a comfortable, flattering fit.

Question 41

How do I find my best size?

Accepted Answer

Use our size chart found on each product page. Compare your measurements for the best match. If you’re between sizes or unsure, our team can help with personalised sizing advice.

Question 42

Are the Infinity Dresses floor length?

Accepted Answer

Yes, they’re designed as full-length gowns that can easily be shortened without hemming.

Question 43

How do I shorten my Infinity Dress?

Accepted Answer

Simply trim the bottom with sharp fabric scissors as the material won’t fray. You can DIY it or ask a seamstress to adjust it for you.

Question 44

Are the Infinity Dresses maternity-friendly?

Accepted Answer

Absolutely! The soft elastic waistband comfortably sits above the bump, making it a perfect choice for mums-to-be.

Question 45

How long are the straps?

Accepted Answer

The straps are approximately 2 metres long for Size 1 and Junior, and 2.6 metres for Size 2.

Question 46

Are the dresses sheer?

Accepted Answer

No, they’re made from opaque fabrics that provide great coverage and flow. For best results, wear nude, seamless undergarments.

Question 47

What’s the difference between Classic, Luxe Satin A-Line, and Luxe Satin Ballgown styles?

Accepted Answer

Classic Infinity Dress: Lightweight matte fabric with an A-line silhouette, perfect for casual or cocktail events.Luxe Satin A-Line Infinity Dress: Elegant satin finish with a silky satin sheen and flowing A-line skirt.Luxe Satin Ballgown Infinity Dress: Full-circle skirt with extra volume in a satin sheen and ideal for black tie occasions.

Question 48

What colours are available?

Accepted Answer

There are 100+ colours available across both fabrics including neutrals, pastels, bold tones, and dark shades.If ordering for a bridal party, we recommend ordering all dresses together to ensure colour consistency between batches.

Question 49

Can the Infinity Dress be worn as a maternity dress?

Accepted Answer

Absolutely! It’s bump-friendly and the waistband can be worn above the bump, and the stretch fabric adapts beautifully as your shape changes.

Question 50

Can bridesmaids mix regular and maternity styles in one bridal party?

Accepted Answer

Yes, the Infinity Dress design allows both maternity and non-maternity wearers to match perfectly in the same fabric and colour.

Question 51

Is the Infinity Dress suitable for petite or tall heights?

Accepted Answer

Yes, the skirt is a standard 125 cm long and can be easily shortened if needed. The stretchy waist also accommodates different torso lengths.

Question 52

What is the Infinity (or Multiway) Dress?

Accepted Answer

It’s a convertible gown that can be styled in over 99 ways. Wrap, twist, or tie the straps to create your perfect look. It’s ideal for weddings, formals, and special occasions.

Question 53

What comes with my Infinity Dress?

Accepted Answer

Each Classic and Luxe Satin Infinity Dress includes a matching tube top, as listed in the product description. However, please note that the Velvet infinity dress does not include the matching tube top. You can purchase the tube top separately on our website here.

Question 54

Do you offer styling help?

Accepted Answer

Yes! Visit our How to Tie an Infinity Dress page or check out our 99 Ways to Tie guide. We also share tutorials on social media. Follow us for inspiration!

Question 55

How many ways can the Infinity Dress be worn?

Accepted Answer

The straps can be styled 99+ different ways: halter neck, one-shoulder, strapless, cross-back, or even with sleeves.You can view styling tutorials on our website for inspiration.

Question 56

Can I add accessories to change the look?

Accepted Answer

Definitely! Explore our range of styling bands and buckles in Rhinestone, gold or silver to create different looks here.

Question 57

What is the styling band used for?

Accepted Answer

The styling band is designed to seamlessly shape and style your dress, adding elegant detail. It’s made from the same fabric as our Infinity Dresses for a flawless match.

Question 58

What type of bra works best?

Accepted Answer

Depending on your styling, go for a strapless, adhesive, or convertible bra. For added coverage, use the included matching tube top.

Question 59

Can I add a leg split?

Accepted Answer

Our Classic and Luxe Satin dresses don’t include a split, but the fabric can be easily altered without fraying. A tailor can add one if desired.

Question 60

How do I wash my Infinity Dress?

Accepted Answer

Hand wash or use a cold, delicate cycle with mild detergent. Dry flat in the shade.

Question 61

How do I remove creases?

Accepted Answer

Steam from the inside layer for best results.

Question 62

Can I iron my dress?

Accepted Answer

Yes. Use a low or cool setting, usually labelled as the “silk” setting.

Question 63

Will colours look the same as online?

Accepted Answer

We do our best to display colours accurately, but slight variations can occur due to screen settings.

Question 64

Do you offer fabric samples?

Accepted Answer

Yes, available for most colours and styles. Each sample is clearly labelled for easy reference.

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